Customer Support

Global Support

We believe that system software support goes beyond the sale and implementation of your solution; it should be a key consideration when purchasing any type of enterprise-grade software.  We provide support level agreements to meet the needs of your organisation and provide support 24 by 7.

 

Customer Service Portal

Working from the mantra that education is the key to our customers’ success, we offer a web portal to help customers help themselves. Our industry standard web portal is a searchable online knowledge base. We continuously update the web portal with frequently asked questions, hints and tips, and self-service solutions.

The web portal also enables quicker case creation and submission. You are given your own unique logon credentials to the web portal where you submit support cases.  Customer Service is notified as soon as you submit your case. You can then use the Portal to monitor and track the case progress toward a resolution.

 

Regular Releases

New releases of Siren ePCR are available every quarter with free product upgrades for those customers who opt for enhanced support.

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Siren User Group (SUG)

We host an annual Siren User Group (SUG) with our partner Medusa Medical Technologies in Halifax, Canada.  The SUG allows us to meet and stay in touch with our diverse customer base, share best practices, receive feedback on product direction, and get input for future releases and implementations.

At a Siren User Group our customers are able to:

  • Collaborate and learn. Our customers come from all over the world to meet Ambulance industry leaders. They discuss the latest Ambulance ‘hot’ topics such as technology, best practices, and lessons learned from ePCR usage. Our customers also provide input to the user group agenda and help determine which guest speakers we invite.
  • Meet the team behind Siren.
  • Learn about new technology.   Our strategic partners also attend the SUG.  These partners often include defibrillator manufacturers, mobile computer manufacturers, and vendors of complimentary solutions.
  • Get a sneak peek of Siren’s new features! Our customers provide us with valuable ideas and suggestions. We often demonstrate prototypes of new features and get instant customer feedback during this event.