We believe that system software support goes beyond the sale and implementation of your solution; it should be a key consideration when purchasing any type of enterprise-grade software. We provide support level agreements to meet the needs of your organisation and provide support 24 by 7.
Customer Service Portal
Working from the mantra that education is the key to our customers’ success, we offer a web portal to help customers help themselves. Our industry standard web portal is a searchable online knowledge base. We continuously update the web portal with frequently asked questions, hints and tips, and self-service solutions.
The web portal also enables quicker case creation and submission. You are given your own unique logon credentials to the web portal where you submit support cases. Customer Service is notified as soon as you submit your case. You can then use the Portal to monitor and track the case progress toward a resolution.
New releases of Siren ePCR are available every quarter with free product upgrades for those customers who opt for enhanced support.